This Refund and Cancellation Policy explains how to cancel your Homeducate subscription and under what circumstances refunds are available.
Quick Summary
Subscription Plans:
- Monthly: £6.99/month
- Annual: £59.99/year (save £23.89)
- 14-day free trial (no credit card required)
Cancellation:
- Cancel anytime in Billing Portal
- Access continues until end of paid period
- Data retained for 30 days, then deleted
Refunds:
- 14-day money-back guarantee on first subscription
- No refunds for renewals or partial periods
1. Subscription Plans
Available Plans
Monthly Plan:
- Price: £6.99 per month
- Billing: Automatically charged monthly
- Can cancel anytime
Annual Plan:
- Price: £59.99 per year
- Billing: Automatically charged annually
- Saves £23.89 compared to monthly
- Can cancel anytime
Free Trial
- Duration: 14 days
- Cost: £0 (completely free)
- Features: Full access to all features
- Credit Card: Not required during trial
- Cancellation: Can cancel anytime during trial with no charge
2. How to Cancel Your Subscription
Self-Service Cancellation
You can cancel your subscription at any time through the Stripe Billing Portal:
Steps:
- Log in to your Homeducate account
- Go to Billing page
- Click "Manage Subscription"
- You'll be redirected to Stripe Billing Portal
- Click "Cancel Subscription"
- Confirm cancellation
Your subscription will remain active until the end of your current billing period.
Cancel via Email
Alternatively, you can email us to cancel:
- Email: support@homeducate.com
- Subject: "Cancel Subscription - [Your Email]"
- Include: Your account email address
We will process your cancellation within 24 hours (weekdays).
3. Refund Policy
14-Day Money-Back Guarantee
For First-Time Subscribers:
If you cancel within 14 days of your first paid subscription, you are eligible for a full refund.
Eligibility:
- First subscription only (not renewals)
- Cancel within 14 days of first payment
- Contact us to request refund
Not Eligible:
- Renewal subscriptions (monthly or annual)
- After 14 days from first payment
- Free trial (no payment made)
- Accounts terminated for Terms violation
How to Request a Refund
- Email: support@homeducate.com
- Subject: "Refund Request - [Your Email]"
- Include: Reason for refund (optional but helpful)
- We'll process within 3-5 business days
Refund Method:
- Refunded to original payment method
- Processed through Stripe
- May take 5-10 business days to appear on your statement
No Refunds for Renewals
Monthly Subscriptions:
- No refunds for renewal months
- No partial month refunds
- You keep access until end of paid period
Annual Subscriptions:
- No refunds for renewal years
- No partial year refunds
- No pro-rata refunds
Example:
- You subscribe on Jan 1 for £59.99/year
- You cancel on June 1 (5 months in)
- No refund for unused 7 months
- Access continues until Dec 31
- No charge for next year
Exceptional Circumstances
We may consider refunds outside our standard policy on a case-by-case basis for:
- Technical issues that prevented Service use
- Billing errors or duplicate charges
- Service outages of significant duration
- Other exceptional circumstances
To request an exceptional refund:
- Email: support@homeducate.com
- Explain the circumstances
- We'll review and respond within 5 business days
4. What Happens After Cancellation
Access Period
- Immediate cancellation: No (you keep access)
- Access until: End of current billing period
- Example: Cancel on June 15, paid through June 30 → Access until June 30
Data Retention
30-Day Grace Period:
- Your data is retained for 30 days after subscription ends
- You can still log in and export your data
- You can resubscribe to restore full access
- All student accounts remain accessible
After 30 Days:
- Your account is permanently deleted
- All data is permanently deleted
- This includes: Timetables, work logs, assignments, progress tracking, student accounts, all notes and resources
Export your data before the 30-day period expires if you want to keep it.
Resubscription
Within 30 days:
- You can resubscribe to restore access
- All your data will still be there
- No setup required
After 30 days:
- You must create a new account
- All previous data is gone
- Start from scratch
5. Trial Period Details
Trial Terms
- Length: 14 days from registration
- Cost: £0 (free)
- Credit Card: Not required
- Features: Full access to all features
- Students: Up to 5 students
Trial Expiration
On day 15 (when trial expires):
- Access is blocked
- You must subscribe to continue
- Your data is retained for 30 days
- You can subscribe anytime within 30 days to restore access
6. Frequently Asked Questions
Q: I forgot to cancel before my renewal. Can I get a refund?
A: Unfortunately, no. Renewal subscriptions are not refundable. We send reminders before renewal.
Q: Can I get a partial refund if I cancel mid-month/mid-year?
A: No, we don't offer pro-rata refunds. You keep access until the end of your paid period.
Q: What if I change my mind 20 days after subscribing?
A: Our 14-day money-back guarantee has expired. No refund available.
Q: Can I export my data after cancelling?
A: Yes, for 30 days. After that, data is permanently deleted.
Q: How long does a refund take?
A: 3-5 business days to process, 5-10 business days to appear on statement.
7. Consumer Rights (UK)
Under UK consumer law:
- 14-day cooling-off period for online purchases
- Right to cancel and receive a full refund within 14 days
- Applies to digital services
Our 14-day money-back guarantee aligns with this requirement.
8. Contact Information
General Inquiries:
- Email: support@homeducate.com
- Website: homeducate.online
- Response Time: Within 24 hours (weekdays)
Refund Requests:
- Email: support@homeducate.com
- Subject: "Refund Request - [Your Email]"
- Include: Account email, reason for refund (optional), original payment date
Summary (Quick Reference)
Can I Get a Refund?
YES - Full Refund:
- Within 14 days of first subscription
- Technical issues preventing Service use
- Billing errors
NO - No Refund:
- After 14 days from first subscription
- Renewal subscriptions
- Change of mind after 14 days
- Not using the Service
- Forgetting to cancel
For any questions not covered here, contact: support@homeducate.com